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FREQUENTLY ASKED QUESTIONS

1. When will my order arrive?

For orders shipped to the U.S. or internationally, your print(s) should arrive in 7 to 10 days from the order date, give or take.

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For orders shipped within Canada, your print(s) should arrive within 5 to 7 days from the order date, give or take. 

2. What is your refund policy?

Refunds are not accepted except in the unlikely instance that your print has been damaged in transit (see Question 3 below for details). 

3. What happens if my print is damaged upon receipt?

Precautions are taken to ensure your print arrives in tip-top condition. However, in the instance that your print is damaged in transit, please send an email over to bigbigshorts.info@gmail.com with proof (pictures) of the damage so steps can be taken to resolve this problem via a refund or replacement within 14 days of receiving your print. 

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